Complaints

We want you to feel safe and well looked after. If something is not right, please tell us so we can put it right.

How to complain

Contact Simply Enhanced in any of these ways:

• Email bookings@simplyenhanced.uk with the subject “Complaint”
• Telephone 07429 425739
• Write to Simply Enhanced, 29 Caroline Street, Birmingham, West Midlands, B3 1UQ

Please include your name, contact details, the date of your visit or course, and a clear description of what happened and what you would like us to do.

What happens next

• We aim to acknowledge your complaint within 5 working days.
• We aim to give a full response within 20 working days. If we need longer (for example to review clinical notes), we will tell you why and when you can expect an update.

If you remain unhappy

You can ask us to review the outcome. You may also contact:

• your card issuer or booking provider if the issue is about a payment;
• Citizens Advice or Trading Standards for consumer issues;
• the Information Commissioner’s Office for data protection concerns (ico.org.uk).

Where treatment was provided by a registered professional, you may also raise the matter with that practitioner’s professional register or insurer. We will tell you who treated you if you ask.

This procedure does not affect your legal rights.