Cancellation Policy

This policy covers treatments, academy courses and room hire with Simply Enhanced. Terms shown at the time of booking (including on That Time) also apply.

Treatments (clinic appointments)

Please give at least 48 hours’ notice if you need to cancel or reschedule. You can change a booking through That Time, by calling 07429 425739, or by emailing bookings@simplyenhanced.uk.

Late cancellations and missed appointments may lose any deposit paid and we may charge a cancellation fee up to the treatment value where the slot cannot be refilled. Deposits are taken to hold your appointment and are non-refundable inside the 48-hour window unless we cancel.

Academy courses

Course places are limited. Deposits or course fees paid at booking are as stated on the booking page or invoice. Unless we agree otherwise in writing:

• more than 14 days before the course: we will usually transfer you to a later date or refund minus any non-recoverable costs;
• 14 days or fewer: deposits are non-refundable; we will try to offer a transfer if the place can be filled;
• no-shows are charged in full.

If we cancel a course, you will be offered a new date or a full refund of fees paid to us for that course.

Room hire

Cancel at least 48 hours before the booking. Cancellations inside 48 hours, or failure to attend, may be charged at the booked rate. If we have to withdraw a room, we will refund that booking or offer another date.

If we cancel

If the clinic has to cancel (for example practitioner illness), we will contact you as soon as we can and rebook or refund any deposit paid to us for that appointment.

Questions: 07429 425739 or bookings@simplyenhanced.uk.